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New Douglas call center to hire 700 (The Arizona Republic) DOUGLAS, Ariz. - The Arizona Department of Commerce says a new call center in Douglas will eventually employ 700 local residents and become the largest private employer in the area. PC industry's contact centers improve (Austin American-Statesman) Personal computer companies still irk many of the customers who call in search of help, but a new study found that better service from foreign call centers helped the industry improve its performance over the past year. IBM Technology to Protect Customer Data in the Call Center Industry (PhysOrg) Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. As IBM continuously seeks new methods to ensure privacy and security, the company intends to utilize this capability in its own call center operations to further protect information for its ... Made in IBM Labs: IBM Technology to Protect Customer Data in the Call Center Industry (Marketwire via Yahoo! Finance) Researchers at IBM's India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. IBM to protect data in call centers (CIOL) BANGALORE, INDIA: International Business Machines Corp. (IBM) today said researchers at its India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. Alaska Airlines Names Lane Kemper Managing Director of Customer Service - Call Centers (PR Newswire via Yahoo! Finance) Alaska Airlines announced today that Lane Kemper has been named managing director of customer service - call centers, where she will oversee the carrier's customer call centers, including Reservations and Customer Care. State Finds Fund Misuse at 19 Child Care Centers (New York Times) The state comptroller said that his office had uncovered numerous instances of child care centers in New York City misspending public funds. IBM to protect data in call centers (Chennai Online) BANGALORE, INDIA: International Business Machines Corp. (IBM) today said researchers at its India Research Laboratory have developed advanced data masking technology that helps call centers protect critical data without disrupting customer service or business operations. The company intends t... Tanger Factory Outlet Centers, Inc. Schedules Second Quarter 2008 Earnings Release and Conference Call (Centre Daily Times) Tanger Factory Outlet Centers, Inc. (NYSE:SKT) announced today that its financial results for the second quarter of 2008 will be released Tuesday evening, July 29, 2008 after the market close. The Company will host its conference call for analysts, investors and other interested parties on Wednesday, July 30, 2008 at 10:00 a.m. eastern time. Call centers can make or break your dealings with customers (The Kansas City Star) Serve customers well or watch them bolt. This is a key finding from new research examining consumer attitudes about how they were treated by call centers for a range of industries, including banks, cable and satellite television services, cell phones, hotels and insurance companies. |
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