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Convergys Releases New Tool For Telco Customer Service (CRM Today) Convergys Corporation (NYSE: CVG), a global company focused on relationship management, today announced the immediate availability of a new version of Customer Service Manager 5.0 within its BSS/OSS solution portfolio. Convergys Raises the Bar on Improving Customer Experience with New Customer Service Manager 5.0 for Communications ... (Centre Daily Times) Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced the immediate availability of a new version of Customer Service Manager 5.0 within its BSS/OSS solution portfolio. Customer Service Manager 5.0 adds significant capabilities over previous releases for next generation subscriber, order, and customer management designed specifically for communications ... Convergys Raises the Bar on Improving Customer Experience with New Customer Service Manager 5.0 for Communications ... (Broadcast Newsroom) CINCINNATI, BUSINESS WIRE -- Convergys Corporation (NYSE: CVG), a global leader in relationship management, today announced the immediate availability of a new version of Customer Service Manager 5.0 within its BSS/OSS solution portfolio. Convergys updates service management offerings (vnunet.com) Rosalie Marshall, vnunet.com , Tuesday 23 September 2008 at 18:14:00 Customer Service Manager 5.0 gives a 360 degree view of customer Customer relationship management (CRM) software provider Convergys has launched a new product that will help call centre agents deliver more satisfactory customer service.... MindTree Wins SAP ACE Award for Customer Excellence 2008 (Centre Daily Times) MindTree Limited, a global IT and R&D Services Company, today announced that it has won the SAP ACE Award for Customer Excellence in the category of "Best Professional Services Sector Implementation - Mid-sized Enterprises" with its mPower implementation. The SAP ACE Awards recognize business excellence achieved through the implementation of SAP for its customers across India. Convergys updates service management offerings (VNU Net via Yahoo! UK & Ireland News) Customer relationship management (CRM) software provider Convergys has launched a new product that will help call centre agents deliver more satisfactory customer service. Oracle: CRM software demand bubbly; Social networking meets enterprise data (ZDNet) Oracle's Anthony Lye, senior vice president of the company's customer relationship management software unit, said demand is growing at a rate he hasn't "seen since the bubble times." Lye also argued that social networking is rapidly becoming another dataset for enterprise applications to analyze. When coupled with business analytics from... McCusker & Company Enters Into Strategic Relationship With Consumer Priority Services (PR Newswire via Yahoo! Finance) McCusker & Company a leading developer of customer support solutions including extended warranties, field service and OEM warranty programs, is pleased to announce that an agreement has been formed between McCusker & Company and Consumer Priority Service . MindTree Wins SAP ACE Award for Customer Excellence 2008 (Business Wire via Yahoo! Finance) WARREN, N.J.----MindTree Limited, a global IT and R&D Services Company, today announced that it has won the SAP ACE Award for Customer Excellence in the category of "Best Professional Services Sector Implementation - Mid-sized Enterprises" with its mPower implementation. Mincom and Banpu Public Company Limited Streamline Customer Delivery Process (Centre Daily Times) Mincom, a leading global software and services provider to asset-intensive industries, is working with Banpu Public Company Limited (Banpu), Thailand to streamline its customer delivery process using technical mining products from Mincom's Intelligent Mining Solution suite. |
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